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Author: Stian
Registrations is now enabled!
We have finally been able to enable self-service registration of user accounts on the XMPP server. This is a a form on the web page with robot protection to prevent the creation of spam accounts. The service does also include functionality for self-service password resets. Please find the forms in the menu.
This service is based on the excellent plugin by Krzysztof Grochocki, for more information see here: https://wordpress.org/plugins/ejabberd-account-tools/
Performance Issues Solved!
The performance issues has been identified and solved! This combined with moving to a new server with new hardware, upgrade of ejabberd to latest version, version 20.07, will probably give us a much more robust service going forward. Thanks for your patience!
Moved to a new server
Sadly we never managed to get control over the resource usage of the server. So in the end we decided to migrate to a new and more powerful server.
We will update with more information when we have gotten some experience on the new hardware over time.
Server is back up!
For now the server is back up, finally. We cleaned over 100G of database archive causing huge CPU usage and memory usage. This has probably been causing issues for some time. Lets cross fingers this has solved some problems.
Database troubles
Since we upgraded the server to Ejabberd 20.01 we have had some issues with the database. This is being worked on, but since we have a huge DB it takes some time. In the meantime we will have instability until we have ironed out the issues. Sorry for this, but hopefully when this is done we will get a more stable service (fingers crossed).
Downtime due to database error
We got database corruption on the server and ended up reverting to the last backup to recover the service.
All systems should be operational now. Sorry for the inconvenience.
Service blocked due to users Spamming
We sadly had some users registered that distributed a lot of spam causing our DC provider to lock down our IP. We have now disabled in-band registration for now and will monitor the situation going forward.
Sorry for the inconvenience.
Service Maintenance
The server will be down for about 1 hour to do some service updates and maintenance.
Downtime due to DDOS attack
We have been attacked by DDOS since 20th of December. No dataloss or data exposure. During this time we found that the server needed som updating and we decide to migrate to a new server. This means the databases and services will be flaky for the next few days but expect to be back to full stability within new-year.
Right now we are running the service on a temporary server and will do so until we move to our final production system.
Sorry about this! Happy Christmas and a wonderful New Year!
